Urgent care FAQs

No. Walk in from 8am to 8pm, Mon to Sun, including public holidays. Christmas Day hours may vary. Infusions need to be booked. A referral, prescription and suitability check are required before attending. Please call the clinic or book through HotDoc. Urgent care remains a walk-in service.

Call 000 for a life-threatening emergency or if someone is seriously deteriorating. Fast Track is for non-life-threatening injuries and illnesses that need prompt assessment. The website care guide can help organise this decision but does not diagnose.

The clinic assesses a range of non-life-threatening injuries and urgent illnesses. Examples include sprains, suspected fractures, cuts, minor burns, fever, respiratory symptoms, infections, rashes and abdominal symptoms. A clinician confirms whether the clinic is suitable after assessment.

The clinic publishes a fee category for children under 15. Suitability still depends on the child, the problem and the clinical assessment. Call 000 if a child is seriously unwell or has life-threatening symptoms.

X-ray and CT are currently available at Lumus Radiology on site until 7:30pm. Testing and imaging are provided only when clinically appropriate, and availability can change.

A referral is not required for a walk-in urgent care assessment. For infusions, a referral, prescription, suitability check and booking are required before attending. Follow the service instructions for medication and recent test results.

Fast Track is a private clinic and consultation gap fees apply. X-rays and CT scans are bulk billed for Medicare-eligible patients when clinically required. Some pathology tests may also be bulk billed for eligible patients, depending on the test and applicable Medicare requirements. Medicines, consumables and some tests may attract additional charges.

Infusions need to be booked. A referral, prescription and suitability check are required before attending. Please call the clinic or book through HotDoc. Urgent care remains a walk-in service.

Book through HotDoc or call (07) 2113 8660.

Weekdays, 8am to 5pm: adult consultation gaps start from $145; children under 15 are $99. Fees are out of pocket after the Medicare rebate. Children under 15 are $135 after 5pm on weekdays, weekends and public holidays. Adult fees vary by time and consultation type; please see the fee schedule for fixed consultation gaps and possible additional charges.

The treating clinician will explain the appropriate next step. This may include referral or transfer to a hospital or specialist service. If a life-threatening emergency is already apparent, call 000 first.